User Data Agreement

This User data agreement governs the collection, storage, processing, and use of user data by Crafter as part of your use of the platform. By accessing or using the Platform, you agree to be bound by the terms of this Agreement.

Data Collection and Types

  • Personal Data: Crafter may collect personal data such as names, email addresses, contact information, and any other information voluntarily provided by users during registration or use of the Platform.
  • Usage Data: Crafter may automatically collect usage data, including but not limited to IP addresses, device information, browser type, operating system, and usage patterns while users interact with the platform.
  • Cookies and Tracking Technologies: Crafter may use cookies and other tracking technologies to enhance user experience, improve the Platform's functionality, and analyze usage trends.

Purpose of Data Collection

  • Service Provision: Crafter collects and processes user data to provide and improve the functionality of the Platform, including but not limited to ticket creation, documentation management, and task analysis.
  • Communication: Crafter may use user data to communicate with users regarding platform updates, announcements, and support-related inquiries
  • Analytics: Crafter may analyze user data to understand usage patterns, enhance user experience, and improve the quality of services offered.

Data Security

  • Security Measures: Crafter implements industry-standard security measures to protect user data from unauthorized access, alteration, disclosure, or destruction.
  • Confidentiality: Crafter ensures that user data is treated with strict confidentiality and is accessible only to authorized personnel with a legitimate need to access such data.

Data Sharing

  • Third-Party Service Providers: Crafter may engage third-party service providers to assist in the provision of services, subject to strict contractual obligations and compliance with applicable data protection laws.
  • Legal Compliance: Crafter may disclose user data when required to do so by law, regulation, legal process, or governmental request.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period as required by law or to comply with regulatory requirements.

User Rights

  • Access and Correction: Users have the right to access, correct, or update their personal data stored by Crafter at any time.
  • Withdrawal of Consent: Users may withdraw their consent for the collection, processing, or use of their data by Crafter at any time, subject to applicable legal obligations.

Changes to the Agreement

Crafter reserves the right to modify or update this Agreement at any time. Users will be notified of any material changes to the Agreement, and continued use of the Platform after such changes constitutes acceptance of the revised terms.