Privacy policy

Crafter is committed to protecting the privacy of our user. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, the Crafter Service.

Information We Collect

We collect several types of information to provide and improve the Service:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Usage Data: We collect information about how you use the Service, such as the documents you upload, the tickets you create, and the features you access.
  • Log Data: When you access the Service, our servers automatically record information. Log Data may include your IP address, browser type, operating system, referral URL, access times, and other information about your interaction with the Service.
  • Cookies and Similar Technologies: We may use cookies and similar technologies to track the activity on our Service and hold certain information.

How We Use Your Information

We use your information for the following purposes:

  • To provide and improve the Service: We use your information to operate the Service, deliver content, analyze usage patterns, personalize your experience, and develop new features.
  • To communicate with you: We may use your information to send you emails about your account, the Service, and other announcements.
  • To comply with law: We may disclose your information to comply with legal obligations, respond to court orders, or investigate potential or actual wrongdoing.
  • Cookies and Similar Technologies: We may use cookies and similar technologies to track the activity on our Service and hold certain information.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Service. These service providers are contractually obligated to keep your information confidential and secure. We will not share your information with any third-party for marketing purposes without your consent.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period as required by law or to comply with regulatory requirements.